Application of section 8 of Quality System standard (BS ISO 9000:2001) on a fast food restaurant

8. Measurement, Analysis & Improvement 8.2 Monitoring and Measurement 8.2.1 node Satisfaction This important sectionalization of standard requires that validations consider how they proctor training relating to guest light of how they meet their requirements. Every organisation can al substances be improved by reflecting the client require and requirements, therefore, they should collect development on the wants and the needs of clients to keep back their opinion, better view their expectations, their thinking, their ideas and valuate their satisfaction with product and services. Managers should necessity themselves what customers feel about the product, what bothers them and which features saucy product should amaze. There ar a variety of methods for understanding customer needs: post contact with the customer, failure-related information showing when customer needs ar not being met, or surveys. To give tongue to and take care to the customer is paramount to understanding their real needs and requirements, therefore, the favored methods is direct contact with the customer. The only reliable itinerary to manage how satisfied customers really are is to ask them. Regarding to our straightaway food, to understand how satisfied a fast-food customer base is, a questionnaire is believably the cheapest and speediest method. But it is not as simple as it seams.

The way in which a questionnaire is administered will have a striking impact on the cost and quality of information provided. We have to plan carefully the frequency of this survey: as substantially as often could be in addition intrusiv e for our customers, too fewer could be not! enough to collect equal information. wizard month all(prenominal) semester is a good compromise. During this time all table must have a questionnaire, to charmher with a pen, to pay for the customer to draw it up. We must ensure that the questions we ask to our customer are the right ones and that they are not... If you want to get a full essay, order it on our website: BestEssayCheap.com

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